Golf Galaxy in Reading, MA Open now

Reviews about Golf Galaxy

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  March 02, 2019, by TJ O'Neill
  Made a purchase just over a month ago for a travel bag, the first time I used it the clip broke. Spoke to the manufacturer and they were super helpful but just needed a receipt. I called the store to see about having the receipt emailed or reprinted. The representative Patrick answered and said there was absolutely no way to get a receipt from a prior purchase, asked if I had gotten a receipt with my original purchase and said that's all I get. When I started to ask what happens when a customer loses a receipt he hung up on my while I was mid sentence. I called back to ask his name and speak to the manager, he answered and I asked for his name but I was hung up on again. I called back a third time and asked for the manager, the representative asked what it's in regards to and when I said it was about being hung up on twice he said the manager was unavailable due to being on another call, no offer to be put on hold or called back. Called into customer service and they said the store is able to do this and customer service provided me with the receipt. I had made all my golf purchases with the golfsmith that was in the location prior but since golf galaxy has bought them out and provided terrible customer service I will no longer be purchasing from this company.